Integrity Selling for Service Professionals (ISSP) is a values-driven training solution that bridges the gap between service and sales. A unique training methodology influences attitudes and beliefs about selling and supports the consistent application of positive, customer-focused behaviors.
Grounded in strong values and ethics, Integrity Selling for Service Professionals embodies the following elements:
- A needs-focused selling system – AID, Inc.
- A simple Behavior Styles language
- A seven-week follow-up course with accountability for application
- Principles-based content – easily accepted and applied
- Learning dynamics that affect attitudes, beliefs, and skills
- A managers coaching component
Integrity Selling for Service Professionals is typically led by certified in-house facilitators, or BattellCo’s facilitators are available upon request.
TIMELINE FOR BEHAVIOR CHANGE
The objective of ISSP is to support the consistent application of customer-focused sales and service behaviors, which occurs through time lapse, repetition, and positive reinforcement. To accomplish this, participants are introduced to the key components of the course in one-day introductory seminar.
Customer focused behaviors are reinforced through a highly structured seven-week follow-up course, where participants are accountable to report on how they applied the course principles. These one-hour modules can be delivered by teleconference, meeting, or blended learning. Six ongoing monthly Performance Accelerator sessions help keep the skills alive.
For more information on Integrity Selling For Service Professionals, please contact us at (678) 866-1866 or visit our contact page to send us an email.
BattellCo can develop customized training to meet your company’s specific needs.